--- title: Content Hub Settings - SMS Contacts description: Manage slides in the Content Hub by configuring players, templates, color themes, fonts, and groups for effective visual content display. --- [Skip to content](https://service.netpresenter.com/support/content-hub-settings-sms#main-content) [Create support ticket](https://service.netpresenter.com/support/kb-tickets/new?hsLang=en) [Service Center](https://service.netpresenter.com/portal?hsLang=en) [![Netpresenter\_Logo\_2023](https://service.netpresenter.com/hs-fs/hubfs/Netpresenter_Logo_2023.png?width=300&height=72&name=Netpresenter_Logo_2023.png)](https://www.netpresenter.com/) Open main navigation Close main navigation - [Create support ticket](https://service.netpresenter.com/support/kb-tickets/new) - [Service Center](https://service.netpresenter.com/portal) Search the Support Center - There are no suggestions because the search field is empty. 1. [Support Center](https://service.netpresenter.com/support?hsLang=en) 2. [Settings](https://service.netpresenter.com/support/settings?hsLang=en) # Content Hub Settings - SMS Contacts ## The SMS Contacts section (Settings → SMS Contacts) manages the recipient list for SMS-based Alerts. It has two sub-pages: All SMS Contacts — where you add and maintain individual phone numbers — and Groups — where you organize contacts into named sets that Alerts can target at once. Groups can be populated manually or built automatically using rules based on contact fields. ### Prerequisites - **Account Type:** System Administrator. - Phone numbers in international format (e.g., `+31612345678`). The **Mobile phone** field is the only required value for a contact. - For bulk imports: a CSV file prepared from the downloadable example template. Procedure ### Managing SMS Contacts #### Step 1 — Open All SMS Contacts In the Settings left navigation, expand **SMS Contacts** and select **All SMS Contacts**. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-03-38-7147-AM.png?width=213&height=245&name=image-png-Jun-26-2026-09-03-38-7147-AM.png) The **SMS Contacts** list opens. Columns: **Mobile phone** and **Description**. The list is sorted by **Date** (most recently added first) by default. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-03-51-2752-AM.png?width=913&height=263&name=image-png-Jun-26-2026-09-03-51-2752-AM.png) #### Step 2 — Add a contact manually 1. Select **Add new** in the top-right. 2. The **Add New SMS Contact** form opens. Fill in the fields: | Field | Required | Description | | --- | --- | --- | | **Mobile phone** | Yes | Phone number in international format, e.g. `+31612345678`. | | **Description** | No | Free-text label — typically the contact's name or role. | | **Groups** | No | Assign the contact to one or more Groups. | | **Spaces for Individual Targeting** | No | Restrict which Spaces this contact receives Alerts from. Leave empty to receive from all Spaces. | | **Status** | — | Toggle: **Enabled** (default) / Disabled. Disabled contacts do not receive SMS messages. | 1. Select **Add New SMS Contact** to save. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-04-05-2951-AM.png?width=909&height=501&name=image-png-Jun-26-2026-09-04-05-2951-AM.png) #### Step 3 — Import contacts in bulk Use Import when onboarding a large contact list. 1. Select **Import** in the top-right of the SMS Contacts list. 2. The **Import SMS Contacts** dialog opens. 3. Select **Download example CSV** to download the template. Open it and fill in your contacts — **Mobile phone** is the only required column; all other columns are optional. 4. When the file is ready, drag it into the **Drag & Drop files** zone, or select **Select file** to browse. 5. Select **Import**. Content Hub processes the file asynchronously and sends a status report to your email address when processing is complete. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-04-17-6983-AM.png?width=645&height=587&name=image-png-Jun-26-2026-09-04-17-6983-AM.png) > **Heads up:** The import is processed in the background. The contact list does not update immediately — wait for the email confirmation before assuming the import has failed. > **Important:** The maximum file size for import is 2 GB. #### Step 4 — Edit a contact Select a contact's phone number in the list (or hover the row and select the **Edit** icon) to open the **Edit SMS Contact** view. All fields from Step 2 are editable. The edit view also shows an **Automatic groups** block (read-only) listing any Groups that include this contact via a rule — you cannot remove a contact from an automatic Group here; change the Group's rules instead (see Step 8). Select **Save changes** when done. #### Step 5 — Disable or delete a contact - **Disable:** open the contact's edit view and toggle **Status** to Disabled. The contact is retained but will not receive SMS messages until re-enabled. - **Delete:** hover the row and select the **Delete** icon. Deletion is permanent and cannot be undone. ### Managing Groups #### Step 6 — Open Groups In the Settings left navigation, under **SMS Contacts**, select **Groups**. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-04-34-6866-AM.png?width=213&height=249&name=image-png-Jun-26-2026-09-04-34-6866-AM.png) The **Groups** list shows **Name**, **Description**, and **Status** (Active / Inactive). The list is sorted by **Name** by default. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-05-16-7274-AM.png?width=910&height=301&name=image-png-Jun-26-2026-09-05-16-7274-AM.png) #### Step 7 — Create a Group and add members manually 1. Select **Add new**. 2. Fill in the Group fields: | Field | Required | Description | | --- | --- | --- | | **Name** | Yes | Display name for the Group. | | **Description** | No | Optional note on the Group's purpose or scope. | | **Spaces** | No | Restrict which Spaces' Alerts this Group receives. Leave empty for all Spaces. | | **Status** | — | Toggle: **Active** (default) / Inactive. Inactive Groups are not available as Alert targets. | 1. Under **Select SMS Contacts**, choose the **from list** tab. 2. Select the checkboxes next to the contacts to add to this Group. 3. Select **Add New Group** to save. ![](https://service.netpresenter.com/hs-fs/hubfs/image-png-Jun-26-2026-09-04-49-3129-AM.png?width=904&height=729&name=image-png-Jun-26-2026-09-04-49-3129-AM.png) #### Step 8 — Create a Group with rule-based membership Rule-based Groups update their membership automatically whenever a contact's **Description** or **Mobile phone** value matches the configured rule. Contacts matched this way appear as **Automatic groups** on the contact's edit view. 1. From the **Add New Group** form, complete the **Name** and other header fields. 2. Under **Select SMS Contacts**, choose the **by rules** tab. 3. Configure a rule: - **Select type** — choose **Description** or **Mobile Number**. - **Select operator** — choose one of: Equals, Does not equal, Starts with, Does not start with, Ends with, Does not end with, Contains, Does not contain. - Enter the match value in the field that appears. - Optionally enable **Case sensitive** to make the match case-sensitive. 4. To add a second condition (AND logic), select **Add rule**. 5. To add an independent alternative condition (OR logic), select **Add grouped rule**. 6. Select **Preview results** to verify which contacts the current rule set would match before saving. 7. Select **Add New Group** to save. > **Heads up:** Content Hub applies rules dynamically — membership updates when a contact's data changes. If you edit a contact's Description or Mobile phone and it no longer satisfies a rule, that contact is removed from the Group automatically. #### Step 9 — Edit a Group Select a Group's name in the list (or hover the row and select the **Edit** icon) to open the **Edit Group** view. All fields are editable. Select **Save changes** when done. To switch a Group from manual to rule-based membership (or vice versa), change the active tab under **Select SMS Contacts**. Switching tabs discards the previous membership configuration. #### Step 10 — Deactivate or delete a Group - **Deactivate:** open the Group's edit view and toggle **Status** to Inactive. Contacts are retained; the Group is not available as an Alert target. - **Delete:** hover the row and select the **Delete** icon. Deletion is permanent. Review and update any Alert configurations that targeted this Group before deleting. ### Verification - **Contacts:** after adding or importing, confirm the expected phone numbers appear in the All SMS Contacts list with the correct Description and Status. - **Groups:** open the Group's edit view and select **Preview results** (rule-based) or review the contact picker (manual) to confirm the expected contacts are included. - **Import:** wait for the email status report before verifying the contact list. - [Content Creation](https://service.netpresenter.com/support/content-creation?hsLang=en) - [Settings](https://service.netpresenter.com/support/settings?hsLang=en) - [Configurations](https://service.netpresenter.com/support/configurations?hsLang=en) - [Requirements](https://service.netpresenter.com/support/requirements?hsLang=en) - [Deployment](https://service.netpresenter.com/support/deployment?hsLang=en) - [Security](https://service.netpresenter.com/support/security?hsLang=en) - [Cloud Services](https://service.netpresenter.com/support/cloud-services?hsLang=en) - [Guides](https://service.netpresenter.com/support/guides?hsLang=en) - [Product Sheets](https://service.netpresenter.com/support/product-sheets?hsLang=en) [![Netpresenter\_Logo\_2023\_500x75px](https://service.netpresenter.com/hs-fs/hubfs/Netpresenter_Logo_2023_500x75px.png?width=250&height=38&name=Netpresenter_Logo_2023_500x75px.png "Netpresenter_Logo_2023_500x75px")](https://www.netpresenter.com/) The visual employee and emergency communications platform © 2026 Netpresenter